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Supporting Your Wellness Journey

Frequently Asked Questions

Helpful information about appointments, services, insurance and visiting Metabodyworks.

Getting started

Appointments & New Clients


New clients complete a secure intake form before treatment. Your practitioner will review your health history, discuss your goals and obtain your informed consent before beginning. Treatment can be changed or stopped at any time.


If you completed your intake form online, arrive a few minutes before your scheduled time. If the form is incomplete, please arrive 10–15 minutes early so your appointment can begin on time.


Use the change or cancellation option provided in your booking confirmation, or contact us as soon as possible. Cancellation terms may apply, so please review the policy shown when you book.

Choose Frank Carone, RMT, for Registered Massage Therapy, pain rehabilitation, shiatsu, myofascial work and acupuncture within the RMT scope of practice.

Choose Rina Thibault for reflexology, Reiki, therapeutic Thai massage, yoga therapy and holistic wellness services. If you are uncertain, please contact us before booking.

Your care

Services & Treatment


Registered Massage Therapy is provided by an RMT and includes assessment, treatment planning, informed consent, clinical documentation and an RMT receipt. Holistic services have different goals, training requirements and documentation and are not submitted as massage therapy insurance claims.


Frank may incorporate acupuncture within the RMT scope of practice when it is appropriate for the treatment plan and you provide informed consent. It is not automatically included in every appointment, and non-needle alternatives are always available.


Clothing requirements depend on the service. Wear comfortable, flexible clothing for movement-based or mat-based appointments. For massage therapy, your practitioner will explain your options, including remaining clothed or undressing only to your level of comfort. Professional draping is used when applicable.


Yes. Pressure, positioning, techniques and treatment areas can be adjusted throughout your appointment. Please communicate any discomfort or preferences. You can change or withdraw your consent at any time.

Payment information

Direct Billing & Insurance


Direct billing may be available for eligible Registered Massage Therapy appointments with Frank Carone, RMT. Holistic services, classes and appointments with non-RMT practitioners are not submitted as massage therapy claims.


No. Your insurance provider determines whether your claim is eligible and how much will be reimbursed. Direct billing is a convenience and does not guarantee payment.


Some insurance plans require a referral or prescription, while others do not. Please check your individual plan before your appointment.


You are responsible for paying any portion of the appointment that is not covered by your insurance plan.

Visiting the clinic

Locations & Accessibility


Meta Bodyworks provides appointments in Sharbot Lake and Perth, Ontario. Our Perth clinic is located at 53 Herriott Street, Suite 303. Please visit our Locations page for current directions and clinic information.


Frank Carone, RMT, provides Registered Massage Therapy appointments at the Perth clinic. Availability and service options are shown in the secure online booking system.

Yes. Parking is available at both the Sharbot Lake and Perth locations. Please contact us if you need help planning your visit.


Your practitioner and clinic location are shown during online booking and in your confirmation message. Please check both carefully before confirming your appointment.


No. Both locations require the use of stairs and are not step-free or wheelchair accessible. Washrooms are available at both locations. Please contact us before booking if you have questions about accessing either clinic.

Clinic location

Sharbot Lake

13615 County Road 38
Sharbot Lake, Ontario

Clinic location

Perth

53 Herriott Street, Suite 303
Perth, Ontario

Learning and movement

Classes & Academy


Visit the Classes & Movement page to review current programs and registration instructions. Each listing will explain whether the class is held in person or online.


Course formats vary. Some Academy programs may be self-paced, while others include scheduled sessions or instructor guidance. Review the individual course description before enrolling.


Many introductory classes and wellness programs are suitable for beginners. Professional or certification programs may have additional requirements, which will be explained in the course description.


Visit our Classes & Movement page for upcoming live offerings and Meta Bodyworks Academy for available online courses and practitioner education.

A note about your privacy

Please use our secure intake forms for personal health information. Avoid sending detailed health information through regular email, the contact form or the website chatbot.

We’re Here to Help

Still Have a Question?

Contact us and we’ll help you find the right service, practitioner or clinic location.